ABSTRACT
To regain overall well-being in the post-pandemic era, the priorities should not be only economic growth but also human physical and mental health. This study investigates how to incorporate the concept of well-being into the circular economy to facilitate the pursuit of individual/personal and social growth, and sustainable consumption. We begin with a systematic search of the literature on well-being and sustainable product–service systems, model the well-being components in peer-to-peer (P2P) sharing and reuse platforms, and propose design guidelines for platform development. According to our findings, (1) allocentric well-being components (such as gratitude, contribution, and altruism) serve as the antecedents of sharing behaviors, while egocentric components (such as pleasure and attachment) serve as the consequences, and (2) information sharing is crucial to initiating the flow of well-being perceptions and sustainable sharing and reuse behaviors. Based on the findings, we suggest a data-driven approach and active inference theory to facilitate related studies. This study sheds light on the potential to develop well-being within the circular economy and facilitate the sustainable working of the sharing and reuse ecosystem.
ABSTRACT
In the promotion of sustainable modes of transport, especially public transport, reasonable failure risk assessment at the critical moment in the process of service provider touch with users can improve the service quality to a certain extent. This study presents a product service touch point evaluation approach based on the importance–performance analysis (IPA) of user and failure mode and effect analysis (FMEA). Firstly, the authors capture service product service touch points in the process of user interaction with the product by observing the user behavior in a speculative design experiment, and perform the correlation analysis of the service product service touch point. Second, the authors use the IPA analysis method to evaluate and classify the product service touch points and identify the key product service touch points. Thirdly, the authors propose to analyze the failure of key product service touch points based on user-perceived affective interaction and clarify the priority of each key touch point. Finally, reluctant interpersonal communication, as the key failure caused by high risk, is derived according to the evaluation report, which leads to establishing new product service touch points and improving the overall user experience to promote sustainable transports with similar forms and characteristics.
ABSTRACT
This paper studies the equilibrium decision-making problem of product service supply chain (PSSC) network under the impact of COVID-19 related risks. The PSSC is composed of service-oriented transformation of manufacturing enterprises to sell product service systems (PSSs) to customers. So, under the impact of COVID-19, the network faces dual risks of products and services. This paper constructs the PSSC network of raw material suppliers, service providers, manufacturing service integrators and demand markets. Through variational inequalities, a network equilibrium model of PSSC considering risk management was established, and their decision-making problems were discussed. Three numerical examples were used to analyse the impact of risk management on the supply chain network at various levels. The results show that the risk management of upstream and downstream enterprises will have mutual in uence, and the cost input of service risk management will benefit the entire PSSC network. Therefore, through the diversified development and improvement of services, the market demand for PSSs can be increased. © 2023,Journal of Industrial and Management Optimization. All Rights Reserved.
ABSTRACT
The term Mobility as a Service (MaaS) refers to a single interface, fully integrated and customised transport service. Whilst the technological barriers to implementing MaaS are steadily being overcome, less is known about how the MaaS eco-system might evolve. This paper unpicks the MaaS concept in light of broader societal trends to suggest how it could evolve and offers insights for practitioners and policy makers. The paper draws on relevant literature, together with discussions with stakeholders, to better understand how MaaS has emerged. It then constructs four future MaaS market scenarios and identifies implications. It is concluded that current expectations of how the MaaS concept may evolve are limited in their understanding of how the transport system could change should MaaS be adopted on a wide scale. The major challenges for policy makers will likely relate to balancing the promised benefits offered with issues such as safety (including bio-safety in our post Covid-19 world), data security and privacy, equity and the threat of dominant suppliers distorting the marketplace. Together, these insights suggest that the MaaS reality may be messy and difficult to manage, and that future transport systems might look very different to now.
ABSTRACT
The unexpected emergence of the COVID-19 pandemic has changed how grocery shopping is done. The grocery retail stores need to ensure hygiene, quality, and safety concerns in-store shopping by providing "no-touch" smart packaging solutions for agri-food products. The benefit of smart packaging is to inform consumers about the freshness level of a packaged product without having direct contact. This paper proposes a data-driven decision support system that uses smart packaging as a smart product-service system to manage the sustainable grocery store supply chain during outbreaks to prevent food waste. The proposed model dynamically updates the price of a packaged perishable product depending on freshness level while reducing food waste and the number of rejected customers and maximising profit by increasing the inventory turnover rate of grocery stores. The model was tested on a hypothetical but realistic case study of a single product. The results of this study showed that stock capacities, freshness discount rate, freshness period, and quantity discounts significantly affect the performance of a grocery store supply chain during outbreaks.
ABSTRACT
Smart product-service systems (PSSs) have emerged as a solution for the ongoing digitalization of products and services, especially during the COVID-19 pandemic and under social distancing. However, the conditions for smart PSS adoption remain unclear, requiring the identification of driving attributes and the interrelationships of the attributes for smart PSS implementation in the healthcare industry. This study contributes by determining the cause-effect interrelationship among smart PSS attributes and by identifying and prioritizing the criteria that drive smart PSS adoption in chronic disease management. The study constructed a five-aspect theoretical model to deepen the understanding of digital health service adoption drivers. Data were collected from 233 healthcare industry practitioners to validate the smart PSS adoption attributes. Exploratory factor analysis (EFA) determined the structure of the attributes, the reliability of the criteria, and the validity of the aspects. The EFA result suggested 24 valid and reliable criteria drivers of smart PSS adoption in the healthcare industry, and they were grouped into five aspects. Following the smart PSS literature and stakeholder theory, the aspects are named digital health service adoption, intelligent connected products, stakeholder communication, environmental benefits, and use schemes. In addition, 17 practitioners treating patients with chronic conditions were interviewed to understand the interrelationships among the aspects and criteria. The fuzzy decision-making trial and evaluation laboratory (FDEMATEL) determined the cause-effect interrelationships based on their dependence and driving power. The FDEMATEL results indicated that intelligent connected products and stakeholder communication are the causal and focal attributes of improving digital health service adoption and providing alternative use schemes. For patients and physicians, the driving criteria include managing data, multifunctionality, data reliability, interoperability, patient communication, and resource efficiency. The theoretical and managerial implications are discussed.
ABSTRACT
The purpose of this paper is to use the methods of big data analysis algorithms and questionnaire survey to explore Chinese willingness to purchase (WTP) the imported televisions and its influencing factors. From the results of the literature review, questionnaire survey, and statistical results, the average forecasted WTP time is 3.69 years later, and the average forecasted WTP is RMB 4921.97. The significantly negative influencing factor of the forecasted WTP time is Chinese service cognition of the imported televisions (SC). The significantly positive influencing factors of the forecasted WTP amount are Chinese cognitions of product, service, and COVID-19 of the imported televisions, and the same for Chinese monthly income and the imported televisions whose brand is Sony. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
ABSTRACT
Digitalization has the potential to hasten the economic transition towards a more resource-efficient as well as robust circular production system. However, there is a paucity of empirical research on the influence that digitalization has on the ability of a circular economy to function effectively. The objective of this study was to investigate the effect that digitalization has on the performance of the circular economy. The research was based on an empirical analysis of quantitative data obtained from a sample size of 200 investors and entrepreneurs in the financial sector of Kozani, Greece. Regression results showed that there is a positive relationship between digital practices and performance of a circular economy, and that digital business innovations have a positive effect on performance of a circular economy. Even while a sizeable proportion of Greek companies apply new business innovations to support the strategy of resource efficiency, it is abundantly obvious that this percentage is far higher among industrial organizations that place a heavy focus on digitalization. According to the findings of the research, there is a favorable correlation between the adoption of digital business practices and innovations and the success of circular economies. This demonstrates very clearly that digitalization has the potential to function as a driving force behind the development of circular business models.
ABSTRACT
Online marketing and e-commerce firms were already prospering in Bangladesh during this era of internet technology. Because people are under lockdown due to the COVID-19 epidemic, internet shopping has become the major platform for purchasing because it is the safest option. It sped up the time it took for firms to go online. More online product service providers improve people's lives, but it also raises concerns about product quality and service. As a result, it is simple for new clients to dupe while purchasing online. Our objective is to create a system that uses Natural Language Processing to assess client feedback from online purchasing and deliver a ratio of good and bad comments written in Bangla from past customers (NLP). We gathered approximately 6000 comments and views on the product to conduct the study. As classification approaches, we used sentiment analysis, as well as KNN, Decision Tree, Support Vector Machine (SVM), Random Forest, and Logistic Regression. With an accuracy of 94.78 percent, SVM outperformed all other methods. © 2022 IEEE.
ABSTRACT
Smart cities should identify and procure the best technical solutions for their communities and companies while at the same time demonstrating the local economic benefits of public procurement. Whenever possible, the procurement process should increase innovation in sustainability. Public procurement of innovative solutions can contribute to the economic recovery of the EU, especially after the crisis caused by COVID-19 with the help of better and more technologically accessible public investments. It is a means of stimulating the transformation of European economies into digital economies. This paper seeks to explain the use and advantages of public procurement of innovative solutions. The contracting authority acts as the first customer (launch customer) of innovative goods or services that are not yet widely available commercially and are technologically acceptable. Instead of buying a finished product, service or process, the contracting authority acts as the first user and buys a product, service or process that is new to the market and has significant new features in terms of innovation and technological achievements. Therefore, this paper will try to identify how various stakeholders can use innovative and technology-aware public procurement systems procedures and contribute to the accelerated development of digitalization mandated by the European Commission. © 2022 Croatian Society MIPRO.
ABSTRACT
This paper studies the equilibrium decision-making problem of product service supply chain (PSSC) network under the impact of COVID-19 related risks. The PSSC is composed of service-oriented transformation of manufacturing enterprises to sell product service systems (PSSs) to customers. So, under the impact of COVID-19, the network faces dual risks of products and services. This paper constructs the PSSC network of raw material suppli-ers, service providers, manufacturing service integrators and demand markets. Through variational inequalities, a network equilibrium model of PSSC con-sidering risk management was established, and their decision-making problems were discussed. Three numerical examples were used to analyse the impact of risk management on the supply chain network at various levels. The results show that the risk management of upstream and downstream enterprises will have mutual influence, and the cost input of service risk management will ben-efit the entire PSSC network. Therefore, through the diversified development and improvement of services, the market demand for PSSs can be increased.
ABSTRACT
With the advent of technology, Sentiment polarity detection has recently piqued the interest of NLP researchers. Sentiment analysis determines the profound meaning of an article. Due to COVID-19 pandemic, online shopping is the safest way of shopping. Moreover, there are product quality and service issues. Our target is to analyze the book reviews which provide positive and negative reviews in Bangla language. For this, a total of 5500 user generated Bengali reviews are collected from various book review pages of social media. In order to get the best possible result, sentiment analysis is used. Thereafter, five different algorithms are applied to predict with almost high accuracy. Among them, the Random Forest provides us the maximum accuracy which is 98.39%. © 2022 IEEE.
ABSTRACT
The impact on public emergencies such as COVID-19 has created a greater disconnect from producers and consumers, which has also put pressure on economic growth. Distributed systems can create sustainable development by connecting individual production units and sharing resources between them. Based on the investigation of agricultural products of Qihe County, the distributed system theory and product service system design method are applied to analyze the needs of consumers, producers and their stakeholders of local agricultural products. With the help of small-scale interconnected regional production units, a distributed subsystem based on the characteristics of its own agricultural products is established. Through the design of agricultural products brands, traceable agricultural products safety system and agricultural products online sales APP, the production and sales forms can be flexibly adjusted to increase online purchasing and offline experience forms. Finally, it solves the pain points of users, adds local cultural elements, improves the added value of agricultural products, enhances the income of farmers, improves the quality of life of urban residents, and promotes the sustainable development of economy, society and environment. © 2021 IEEE.
ABSTRACT
The COVID-19 pandemic has brought multiple social, economic, and technological divides to the forefront as key societal issues that were previously silent to the engineering and STEM community. These issues must be addressed through social innovations that can be easily implemented at the point of need. Social innovations are defined as new solutions (products, services, models, markets, processes, etc.) that simultaneously meet a social need (more effectively than existing solutions) and lead to new or improved capabilities and relationships and better use of assets and resources [1]. The design and development of socially conscious and frugal engineering solutions are a critical part of many of these techno-economic social innovations [2]. This is calling for new approaches to implement social innovation and entrepreneurship education to the engineering students, in addition to the traditional STEM curriculum. Additionally, in the primarily 'remote' learning mode during the COVID-19 pandemic, different pedagogies are crucial for effective and engaged student learning. This paper presents the methodology, highlights, and execution of the “Social Innovations: Engineering, Globalization, and Leadership” class that was conducted 'virtually' through the 8-week summer session of 2020. The motivation behind the class was to introduce, educate and encourage students to learn, adopt and implement attributes of social innovation philosophies and servant leadership via case studies and discussion during the class meeting times. Weekly modules were developed to include one social innovation case study (including presentation rubric) per week and leadership lessons. The class proceeded in the flipped classroom approach, where each student presented their perspective and analysis of the assigned social innovation case study, followed by interactive discussion within the group. Throughout the class, students advanced their understanding of the attributes of social innovation and leadership and its context to globalization and social equity. Concurrently, students were divided among two groups for the class project to practice the development of frugal engineering solutions for the COVID-19 pandemic. The projects focused on developing a multi-functional mask (physical) and a fact check plugin (digital), to prevent the spread of virus and misinformation, respectively. The project was executed in parallel with the class and culminated in an 'open house' presentation attended by multiple invited faculty and industry professionals. Throughout the duration of the class, each student developed their own model and attributes for delivering impactful social innovation along with a leadership mind map as a part of the final report. Students were graded based on their presentations, in-class interactive participation, and the final project report. At the end of the semester, based on the feedback from the students as well as the open house attendees, this virtual class, helped students to build a framework for social innovation, entrepreneurship, and leadership for successful implementation within the frugal engineering model. © American Society for Engineering Education, 2021
ABSTRACT
Driven by pressures for sustainable development and disruptions such as the COVID-19 pandemic, manufacturing companies in the 21st century are affected by two intertwined trends: Industry 4.0 and servitization. Digital servitization, which represents the transition from providing products to offering smart product-service systems, is currently seen as a black box by companies confronting them with major challenges. Current literature has not yet investigated which capabilities are required for the development and provision of smart PSSs. To address this gap, an exploratory multiple case study was performed using semi-structured interviews with 18 representatives of four manufacturing companies and six representatives of companies in a supporting role. A socio-technical systems perspective was adopted to cover the interconnectedness and complementarity of internal and external elements relevant for providing a smart PSS. The study identified 46 capabilities of digital servitization to offer and perform smart PSSs and systemically classified these within the dimensions of the socio-technical systems theory, thus providing companies with numerous insights into successful digital servitization. The results contribute to the practical and academic understanding of digital servitization by outlining capabilities to offer and perform smart PSSs and providing support for the use of socio-technical systems theory to frame these capabilities systematically.
ABSTRACT
Companies around the world have sought to produce sustainable products and services with less impact. The impact produced by the COVID-19 pandemic showed that the supply Systems Product-Service (PSS) with an emphasis on sustainability has grown to become one of the main strategic approaches used. The existence of an automated framework that can assist designers in creating a PSS that encompasses the preparation of products and services simultaneously, from its initial stages, has become extremely important. Thus, the objective of this article is to develop a Framework capable of organizing the necessary information for the development of product and service in an integrated way, using the development of information architectures rationale, such as TOGAF, so that in all stages there is fluidity and there are no duplicity terms in its development. The use of information architecture development methods to develop the PSS structure presents a great opportunity to carry out its mapping, thus ensuring that the model is suitable to represent real-world situations. © 2021 The Authors. Published by Elsevier Ltd.
ABSTRACT
Given the unprecedented challenges imposed on the aviation industry by the COVID-19 pandemic, this paper proposes a new perspective on airport user experience as a field of study to unlock its potential as a basis for strategic roadmapping. Through an integrative literature review, this study points out a dominant focus, in practice and research, on customer experience and service quality, as opposed to user experience, to help airports gain a competitive edge in an increasingly commoditized industry. The review highlights several issues with this understanding of experience, as users other than passengers, such as employees, working for the airport and its myriad stakeholders, as well as visitors, are largely omitted from study. Given the complexity of the system, operationally, passengers are generally reduced to smooth flows of a passive mass, which this study argues is both a missed opportunity and a vulnerability exacerbated by the COVID-19 pandemic. Major events apart from COVID-19 are used to show the negative effects this simplification of user experience has had. Based on solutions and models proposed in previous studies, a conceptual model has been developed to illustrate the postulated potential of a deeper and more holistic study of airport user experience to make airport systems generally more agile, flexible and future-proof. As such, the paper advocates to utilize the user experience as a basis for strategic planning to equip airports with the know-how to manage not just daily operations more effectively but also the aftermath of and recovery from major events like the COVID-19 pandemic. Moreover, with the user experience at the center of the strategic roadmap, airports can plan ahead to mitigate the impact of future scenarios. The importance of future research and the use of existing research are discussed.